Returns and Refunds

If you find an error with your order, or you need to return or exchange an item, please call our warehouse at 800-585-1148.

We will help you find a quick and easy resolution.

Manufacturer's Warranties

Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended
to the purchaser.

We will be happy to assist in obtaining fulfillment of a manufacturer's warranty. Specific tire information is available on each tire model's product page.

Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Return for Refund

We will accept returns within 30 days of delivery.

Only unused product that has not been driven on is eligible for return.

Credit amount will be calculated as follows:

Only unused product that has not been driven on is eligible for return.

Credit amount will be calculated as follows:

TIRES: Credit less all freight charges incurred.

SPECIAL ORDER ITEMS: Special order items are not returnable.

Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.

Credits will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.

Shipping and Damage Claims

If your shipment has arrived with a damaged or incorrect item, please call our warehouse immediately at 800-585-1148.

We will report the damage to the shipper and arrange for replacement or exchange.

Damaged merchandise must be completely repackaged in the original packing and we will arrange for the return.

Return Check List

Remember, before you return the tires, you must call our warehouse at  800-585-1148.

Original strapping should be completely intact. (If not, ship tires individually. Do not tape together.)

Each tire (even when strapped to another tire) should be clearly labeled with your return address and the following address for Jim Whaley Tires:

Jim Whaley Tires
1940 South Oates St.
Dothan, Alabama 36301